How do I contact you?
If you a question regarding our services you can contact us using the following form. Current customers are advised to log in and submit support ticket for better handling and tracking of their inquiry.
What would I need to have a website up and running?
You need a website address, also called a domain name, which usually comes in the following format www.yourname.com and a webspace, also called a host. The function of the webspace is to hold the web site contents for you while the address name is like your business name. Next you need to have your website built for you, and you can either have a professional designer do it for you, which we offer, or do it yourself by means of online building tools, which come bundled in some of our hosting accounts. For website packages that we design for you click on the navigation menu at top and visit the Products and Services > All-Out Website Solutions section. For hosting packages which include a website builder visit Products and Services > Host For Me > Builder Host.
What is a domain name?
A domain name is the address that users type in order to access your online content. Consider it your business name, one that distinguishes your brand from others.
What is a web host?
A web host is a physical space that holds your text and images which together form the contents you offer to your Internet visitors.
What is the difference between a homepage and a website?
A homepage is a quicker solution to establish simple online presence. It is optimal for people that like to post one page summarizing what they have to offer. A website is more elaborate solution offering several pages for your visitors. An optimal business website includes a front page, a contact us, products and services pages.
What is the cheapest way to have quick online presence?
Our all-out solutions offer you a homepage deal which includes a website address, one page design and email for a price as low as 25$ per year. Other solutions include a 5-page website that we build for you for the price of 199$ for the first year (100$ annually in subsequent years).
What if I want to do it myself to cut down the expenses?
Our hosting packages offer the cheap option of letting you manage your own website creation. A do-it-yourself hosting package cost as cheap as $36 per year including a free domain name (more info). Another option is to have hosting packages bundled with our robust online website builder that can do the job for you in a quick yet professional manner. These bundles cost as cheap as $60 per year (more info).
Once you build the website for me, is there any post-sale services?
Realizing it is important for our customers to update their website contents after they are posted; we offer time-based free update service as per chosen package. The time service we offer can be redeemed at the time of your convenience and can be split several times as per chosen package.
What is the difference between Host for Me and All-Out Website Solutions?
Host for Me packages are tailored to users who would like to build their own websites themselves while All-Out Website Solutions provides you with the option of hiring us to do the work for you for a very competitive price.
What is the difference between Value Host and Builder Host packages?
They basically offer the same host features. Builder Host packages however incorporate our professional easy-to-use website building tool which helps you build a website yourself without technical requirements.
How do I upload my site online?
Uploading your site can be done in many ways, the most popular of which is FTP.
When your website space is created, you will be able to create FTP accounts which you can use to access your webspace. Several software are available to help do that. Please visit our downloads page to find a selection of FTP software. Once you create an FTP account in your web control panel, you can use the username and password in your FTP software to successfully log in to your webspace then transfer your files.
What is uptime?
Uptime is the amount of time that your website remains accessibly up and running during a month. Most hosts provide 99% uptime service.
The time during which your site may become down is usually maintenance time.
How do I track hits that my website gets?
Among numerous features our web packages provide is a web software called AWstats which is accessible through your web control panel. AWstats analyses traffic coming to your website and gives you detailed graphic-enhanced report.
How can I update components of my website tool?
We offer you the option of updating the contents of your website tool for you at the time of your convenience. Our staff will change the contents at the discounted rate of 15$ per half hour. With current standard web tools offered, no more than one hour is required to change the entire number of items you have initially included in your tool provided that the new required contents are available to Webiano.
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